Domestic (within the US) Shipping Carriers
Domestic shipping methods include the United States Postal Service (USPS) and the United Parcel Service (UPS).
USPS Shipping Methods
USPS typically delivers all packages by 8 PM on the estimated date of delivery. Please note that we can not request or guarantee delivery by a specific time frame. Our USPS offerings include Priority Express Mail and USPS Priority Mail. Please note that USPS does not deliver on Sundays or holidays.
USPS PRIORITY EXPRESS MAIL
USPS Priority Express mail is not overnight guaranteed. This method will guarantee delivery within 1 to 2 days. The United States Postal Service does not offer delivery on Sundays or holidays. Delivery will fluctuate according to your zip code, USPS workload, and last-minute flight changes. Priority Express mail should be delivered in 2 days but unforeseen events may cause delays in your shipments. At the checkout, you will be able to explore rather or not your location qualifies for Next Day Delivery. With USPS Express Mail you will receive a tracking number and delivery confirmation.
USPS PRIORITY MAIL
USPS Priority mail should be delivered within 2 to 3 days. The United States Postal Service does not offer delivery on Sundays or holidays. Priority mail should be delivered in 3 days but unforeseen events may cause delays in your shipments. All orders over $50 qualify for free USPS Priority Shipping. You will get a tracking number and delivery confirmation with this shipping method.
UPS Shipping Methods
UPS will deliver your package by 8 PM on the estimated delivery date. We are not able to request specific delivery times. Our UPS shipping methods include UPS Next Day Air Saver, UPS Second-Day Air, and UPS Ground. UPS will only deliver to a physical address. So, you cannot choose UPS if you are shipping to a P.O. box. UPS will not make deliveries on Saturday or Sunday.
UPS NEXT DAY AIR SAVER
Any orders that are placed Monday through Thursday before 12 PM PST can receive guaranteed next day delivery with the UPS Next Day Air Saver shipping option. Keep in mind that UPS will not deliver on Saturday, Sunday, or any major holidays. Orders that are placed on Friday before 3 PM will not be delivered until Monday evening. Weekend orders will be delivered by Tuesday evening.
UPS SECOND-DAY AIR
UPS Second-Day Air guarantees your shipment within 2 business days. UPS will not make deliveries on Saturdays, Sundays, or holidays.
UPS Ground guarantees that you will receive your package within 1 to 5 business days. UPS does not make any deliveries on Saturday, Sunday, or holidays.
Order Processing Deadlines
All orders that are received before 3:00 PM PST Monday through Friday excluding holidays will ship out the same day. Orders that are received after this time period will be processed the next business day. Orders that are received before 1:00 PM PST on Saturdays excluding holidays will ship the same day. All P.O. Box orders will be shipped by the US Postal Service.
Your order will be discreetly shipped and will not state what you purchased.
ITEMS ON ORDER
Items that are out of stock will have a date listed next to the product letting you know when it will be restocked.
SHIPPING CONFIRMATION EMAILS
You will automatically receive a shipping confirmation email from us once your order is finished processing. Please be advised that our shipping carriers will not pick up packages from our facility on weekends or holidays. If your order is placed after our order processing deadline, there could be a delay in receiving your shipping confirmation email and the actual shipment of your order. Your shipping time frame will begin once the carrier has picked it up from our facility.
If there is any reason why you are unsatisfied with our products, you may return them within 30 days of delivery to receive a full refund. All products need to be returned to us in their original packaging and there needs to be at least 75% of the product left. Please be sure to include the shipping notice with your return. If you do not have a shipping notice you will need to email our support team at firstname.lastname@example.org. It will take anywhere from 5 to 10 business days for us to receive your return. Once we receive it, it will take an additional 2 to 3 business days to process the return. Your bank could take anywhere between 5 to 10 business days to process our refund request. We will notify you by email once we have received your return and processed your refund.
SHIPPING ADDRESS FOR RETURNS:
Kratom Now Fulfillment
5546 Camino Al Norte
North Las Vegas, NV 89031
Upon the arrival of your items, we will notify you that we received your return. Once we have inspected them, we will let you know the status of your refund. If approved, we will provide a refund in the same way that you paid.
Please note, you will be responsible for the return shipping charges of your products. Return shipping charges are non-refundable.